Once you have agreed to a date/time, the deposit is non-refundable. However, if we are given notice at least 1 month prior to the start of your lesson and your spot can be filled, your deposit will be credited to you for a later session if available.
Yes, if he/she:
No. Except in special situations, we do not teach repeat learn-to-swim lessons. Regular practice after your session will be equally effective in maintaining your child's confidence and continuing to develop his/her skills.
We will not take more than four swimmers in the water at the same time. If schedule allows, an additional class can be added for the extra children. If there are very different levels, having two separate groups works well. Each child will be working on their own individual skills, so they don't have to be a perfect match, but try to avoid putting beginners with swimmers working on advanced skills.
Make-up opportunities are rare and therefore reserved for children who have missed class due to illness. Therefore, make-ups are not offered for any other reason.
Part of the unusual success of this teaching approach is the sequence and timing of the lessons. Some lessons may be shorter or longer than others, but each lesson is built upon the prior lesson(s). Therefore, make every effort to attend all lessons. Continuity is the key to success... more than cumulative time spent. For this reason, make-up lessons are not always useful, especially when there is a time gap from the original session.
in cases of illness or emergency (not voluntary absences), make-up lessons may be scheduled, subject to availability and at the discretion on the instructor. Our primary concern is that your child develops good swimming skills during their session, and we will do our best to make that happen.
Please understand that once a session has begun there is no opportunity for us to fill the spot and therefore, we cannot offer a refund.
Every lesson builds upon the progress of the previous lesson. To maximize your child's progress, make every effort to attend all classes.
Depending on when this occurs and the expected recovery time, you session may need to be re-scheduled. Lessons missed due to illness may only be made up if there is opportunity in the following session.
Planning a Group
No, but you must indicate how much time you wish to reserve. Groups must be filled (all participants registered and paid) at least 2 weeks prior to the start date of the session, or we will fill the openings for you.